Terms of service
Terms of Service – Flatmug Essentials & Care
These Terms of Service ("Terms") govern your use of the website operated by Flatmug Essentials & Care (the "Site") and any purchases made from us ("we", "us", or "our"). By accessing or using this Site, you agree to be bound by these Terms.
🛒 Online Store Terms
You must be at least the age of majority in your state or province of residence to make a purchase on this Site.
You agree not to use our products or services for any illegal or unauthorized purpose.
You agree not to transmit any viruses, malware, or destructive code.
💳 Orders, Pricing & Payments
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change pricing, product descriptions, or availability at any time without notice.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inventory issues, or pricing errors.
Payment is processed securely through third-party providers. We do not store full payment card information.
🚚 Shipping & Delivery
All shipping and delivery timeframes are estimates and are not guaranteed.
Delays may occur due to carrier issues, customs processing, weather conditions, or fulfillment delays.
Flatmug Essentials & Care is not responsible for shipping delays outside of our control.
🔁 Refunds & Returns
Due to the nature of our fulfillment process, all sales are final.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect item selection
- Items that have been used
Refunds or replacements may be issued only in the following cases:
- Item arrives damaged or defective
- Incorrect item received
- Order lost in transit
All claims must be submitted within 7 days of delivery and must include photo evidence when applicable.
We reserve the right to approve or deny refund requests at our discretion.
📦 Order Accuracy
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.
📸 Product Representation
We make every effort to display product colors, images, and descriptions accurately.
However, actual product appearance may vary slightly due to lighting, screen settings, or manufacturing variations.
🔐 Intellectual Property
All content on this Site—including text, images, logos, graphics, and designs—is the property of Flatmug Essentials & Care and may not be used without written permission.
⚖️ Limitation of Liability
To the fullest extent permitted by law, Flatmug Essentials & Care shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or products.
Our total liability shall not exceed the amount paid for the product in question.
🛡️ Indemnification
You agree to indemnify and hold harmless Flatmug Essentials & Care and its affiliates from any claim arising out of your breach of these Terms or misuse of the Site.
📜 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.
🔄 Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on the Site.
📬 Contact Information
This is an online-only store. For any questions regarding these Terms, please contact us via email:
We aim to respond within 24–48 business hours.