Privacy policy
Privacy Policy
At Flatmug Essentials & Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.
Information We Collect
When you visit or make a purchase from our store, we may collect:
- Personal information such as your name, email address, shipping address, and phone number
- Payment information (processed securely through Shopify and our payment providers; we do not store full payment details)
- Order details and purchase history
- Device information such as IP address, browser type, and cookies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you regarding orders, updates, or inquiries
- Improve our website, services, and customer experience
- Send promotional emails (only if you opt in — you can unsubscribe at any time)
Sharing Your Information
We only share your information as necessary to operate our business, including with:
- Shopify (our eCommerce platform)
- Payment processors
- Shipping and fulfillment partners
- Service providers that assist with website functionality and analytics
We do not sell, rent, or trade your personal information.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website performance
- Analyze traffic and user behavior
- Enhance your shopping experience
You can disable cookies through your browser settings; however, some features of the site may not function properly.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your personal data
To exercise these rights, please contact us using the information below.
Data Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at: